We, Happy Paws LLP, a limited liability partnership registered under the laws of India, having its registered office at 17 North Railway Terminus Road, Royapuram, Chennai 600013, Tamil Nadu, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns, the creator of this Privacy Policy ensure our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about an IOS/ Android app called PetsApp. In order to provide You with Our uninterrupted use of services, We may collect and, in some circumstances, disclose information about you. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices You make about the way Your information is collected and used.

If You have any queries or concerns regarding this privacy policy, You should call us at +91 9841833060 / email Us at

We provide the service of an iOS and Android Application called PetsApp. The App allows the Users to avail services such as pet adoption, finding a playmate for your pet, directory for pet-related services, general information including but not limited to pet ownership, pet health & wellness, etc, pet lost and found services..





  • “We”, “Our”, and “Us” shall mean and refer to the creators of this privacy policy.
  • “You”, “Your”, “Yourself” and “User” shall mean and refer to natural and legal individuals who use the Application.
  • “Application” shall mean and refer to PetsApp as created by Happy Paws LLP.
  • “Personal Information” shall mean and refer to any personally identifiable information that We may collect from You.
  • “Third Parties” refer to any application, website, company or individual apart from the User and the creator of the Application.



We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us.

In order to use the services of this Application, You are required to register Yourself by providing the following information which inter alia includes:

  • Name;
  • User name;
  • Password;
  • Email Id;
  • Mobile number;
  • Residential Address;
  • Details regarding your pet such as its age, gender and breed.



We may collect the following information (automatically or on request):

  • Personal data of the User such as, but not limited to, Your name, Your address, Your age, Your email address and Your Phone Number.
  • Sensitive Personal Information which refers to Your financial information, such as but not limited to Your credit or debit card numbers and Your passwords.
  • The type of mobile device you use, your mobile devices unique device ID, your mobile operating system, the type of mobile Internet browsers you use;
  • Information about the way you use the Application; and
  • Tracking Information such as, but not limited to the IP address of Your device when connected to the Internet.

Please note that if You do not want us to use Your location for any reason, you should turn off the location services for the mobile application located in Your account settings or in Your mobile phone settings and/or within the mobile application. Be aware however, that for smooth operation of the Application, keeping “on” location services on your mobile device / application settings will be beneficial and will enable you to utilise all features provided by the Application.


We use data collection device known as “cookies” at certain stages of use of Our Application. “Cookies” are small files situated on Your mobile/ computer/ device’s hard disk that assists Us in providing customised services. A cookie helps us analyse your preferences by, for example, recording the number of times you have used the Application, and help us in tailoring our services to suit your interests. Further, there are certain features of the Application that are available only through the use of a “cookie”. These “cookies” may be used whether You register on the Application or not. However, a “cookie” does not give Us access to your device.

You may choose to disable the “cookie” feature on Your device. But this may prevent full utilization of the services provided by the Application.


The Application may include advertisements hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the Application, which are provided by persons or companies other than Us.

You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor are do We endorse any advertising, products or other material on or available from such external application, websites or resources.

You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your personal information by external applications, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources. This external application, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external application or website and review their privacy policy.

We allow third parties/individuals to display advertisements when you use the Application.


The information provided by You at the time of registration shall be used to contact You when necessary. For more details about the nature of such communications, please refer to out Terms of Service. Further, Your personal data and Sensitive Personal Information may be collected and stored by Us for internal record.

We use may Your tracking information such as IP addresses to help identify you and to gather broad demographic information.

We may release your Personal Information to a third-party in order comply with a Court Order or other similar legal procedure, or when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use. We may disclose Personal Information to parties in compliance with our Copyright Policy as mentioned in the Terms of Use as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.

In case We are acquired by or merged with another company / other entity, We shall transfer information disclosed by You and information about You to the company / other entity we are acquired by or merged with. In the event of a merger or acquisition, We shall notify You by email/by putting a prominent notice on the Application before Your Personal Information is transferred and becomes subject to a different privacy policy.

We do not use the Application to knowingly solicit data from or market to minors. If a parent or guardian becomes aware that his or her minor child has provided us with information without their consent, he or she should contact us at We will delete such information from our files within a reasonable time.


You further acknowledge that this Application may contain information which is designated confidential by Us and that you shall not disclose such information without our prior written consent.

Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Application.

We shall not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.


Due to the existing regulatory environment, We cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. For example, but without limiting and foregoing to, We may be forced to disclose Your Personal Information to the government, law enforcement agencies or other Third Parties. Under certain circumstances, Third Parties may unlawfully intercept or access transmission or private communications, or abuse or misuse Your Personal Information that they may collect from our Application. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

As a matter of policy, we do not sell or rent any Personal Information about You and/or disclosed by You to Third Parties.

  • External Service Providers: There may be a number of services offered by external service providers that help You use our Application. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
  • Other Corporate Entities: We share much of our data, including Your Personal Information, with Our parent and/ or subsidiaries that are committed to serving Your needs through use of Our Application and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing Your experience of using the Application. To the extent that these entities have access to your information, they shall treat it at least as protectively as they treat information they obtain from their other members. It is possible that We and/or its subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You shall receive notice of such event (to the extent it occurs).

We may also disclose Your Personal Information, such as but not limited to Your credit or debit card number to an online payment gateway in the event that we begin to charge for any of the services we offer.


  • Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

Any information that you make publically available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.


Following registration, You can review and change the information You submitted at the stage of registration, except Your display name/ user name. An option for facilitating such change shall be present on the home screen of the application and such change can be facilitated by emailing us at If You change any information, We may keep track of Your old information.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at or call us at +91 9841833060. We shall promptly correct any information found to be incorrect.

We shall retain in Our files information You have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce Our terms and conditions. Further, such prior information is never completely removed from Our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, You should not expect that all of Your personally identifiable information shall be completely removed from our databases in response to Your requests.


When You register on the Application, You may be asked to choose a password. You are entirely responsible for maintaining the confidentiality of Your password. It is important that You protect it against unauthorised access of Your account and information by choosing Your password carefully, keeping Your password and device secure by signing out after using Our services and exercising caution in disclosing Your password if needed.

You agree not to use the account, username, email address or password of another User at any time. Further, if You choose to disclose Your password to any Third Party, You are solely responsible for all actions taken with Your account information and password, including fees. If You lose control of Your password, You may lose substantial control over Your Personal Information and may be subject to legally binding actions taken on Your behalf. Therefore, in the event of loss of Your password, You should immediately change Your password. Further, You agree to notify Us immediately if You suspect any consistent unauthorized use of Your account or access to Your password even after changing it.


We treat data as an asset that must be protected against loss and unauthorised access. We employ many different security techniques to protect such data from unauthorised access by members inside and outside Happy Paws LLP. We follow generally accepted industry standards to protect the Personal Information submitted to Us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.


You agree and undertake to indemnify us against in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Application or otherwise and Your use and access of websites, applications and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which You may have disclosed to such Third Parties.


Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.


Our Privacy Policy may change from time to time. Hence we shall post any privacy policy changes on the homepage of the Application.

  1. We cannot ensure that all of Your private communications and other personal information (including sensitive information like credit card information and bank account number) shall never be disclosed in ways not otherwise described in this Privacy Policy. Therefore, although We are committed to protecting Your privacy, We do not promise, and You should not expect, that Your personal information shall always remain private. As a User of the Application, You understand and agree that You assume all responsibility and risk for Your use of the Application, the internet generally, and the documents You post or access and for Your conduct on and off the Application.
  2. Happy Paws LLP is not responsible for the actions of any third parties (including its partners) acting in an unauthorised manner or outside the scope of its lawful services. Further, We shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Happy Paws LLP including, acts of god, acts of the government, unauthorised use and access such as hacking, computer crashes, breach of security and encryption. The providers of data shall be responsible for any unauthorised use of their accounts or telecommunication systems and shall indemnify Happy Paws LLP against such unauthorised use.
  3. We do not guarantee the accuracy or completeness of any content or information provided by Users. To the fullest extent permitted by law, Happy Paws LLP disclaims all liability arising out of the Your use or reliance upon the resources.
  4. Happy Paws LLP collects, directly or indirectly, and displays relevant information regarding the profile and practice of the Veterinary Practitioners listed on the Application, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Even though We take reasonable efforts to ensure that such information is updated at frequent intervals and screens and vets the information and photos submitted by the Veterinary Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
  5. For avoidance of doubt, it is clarified that Happy Paws LLP is not involved in providing any healthcare or medical advice or diagnosis to pets or their owners and hence is not responsible for any outcome between you and the Veterinary Practitioner you interact with, pursuant to any interactions through our Application. Any engagement with any Veterinary Practitioner risk of the end user. The results of any search you perform on the Application for Veterinary Practitioners should not be construed as an endorsement by Happy Paws LLP of any such particular Veterinary Practitioner. Happy Paws LLP shall not be responsible for any breach of service or service deficiency by any Veterinary Practitioner. We cannot assure nor guarantee the ability or intent of the Veterinary Practitioner(s) to fulfill their obligations towards you.



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